Refund, Returns & Shipping Policy

Effective Date: July 2026

At Prestige Watches SA, customer satisfaction is important to us. We aim to provide high-quality products and a smooth shopping experience. Please read our Refund, Returns & Shipping Policy carefully before placing your order.

Shipping Policy

Nationwide Delivery

Prestige Watches SA delivers throughout South Africa using trusted courier partners.

Processing Time

  • Orders are processed within 1–2 business days after payment has been confirmed.
  • Orders placed on weekends or public holidays will be processed on the next business day.

Delivery Time

Estimated delivery times are:

  • Major Cities: 2–5 business days
  • Regional Areas: 3–7 business days
  • Remote Areas: Up to 10 business days

Delivery times are estimates and may vary due to courier delays, weather conditions, public holidays, or circumstances beyond our control.

Shipping Costs

Shipping charges are calculated during checkout based on your delivery location and selected shipping option.

Any free shipping promotions will be clearly indicated on the website.

Order Tracking

Once your order has been dispatched, you will receive tracking information (where available) so you can monitor your delivery.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

Prestige Watches SA cannot be held responsible for delays or additional courier charges resulting from incorrect or incomplete delivery information.

Returns Policy

We want you to be completely satisfied with your purchase.

If you are not satisfied, you may request a return subject to the conditions below.

Return Eligibility

Returns will only be accepted if:

  • The return request is made within 7 days of receiving your order.
  • The item is unused and unworn.
  • The watch is returned in its original packaging.
  • All protective stickers, manuals, accessories, warranty cards, and tags are included.
  • Proof of purchase is provided.

Prestige Watches SA reserves the right to inspect returned items before approving a refund or exchange.

Non-Returnable Items

For hygiene and quality assurance reasons, we cannot accept returns on:

  • Watches showing signs of wear or use
  • Watches damaged through misuse, accidents, or improper handling
  • Products altered or repaired by unauthorised persons
  • Clearance, sale, or promotional items marked as non-returnable
  • Gift cards or digital products (if applicable)

Damaged or Incorrect Orders

If you receive:

  • A damaged product
  • A defective item
  • The incorrect product

Please contact us within 48 hours of delivery.

Where possible, include:

  • Your order number
  • Clear photographs of the item
  • Photographs of the packaging

We will investigate and arrange an appropriate resolution.

Refund Policy

Once your returned item has been received and inspected, we will notify you of the outcome.

If approved, refunds will be processed to the original payment method.

Please allow 5–10 business days for your financial institution to reflect the refund.

Original shipping charges are generally non-refundable unless the return is due to our error or a confirmed faulty product.

Exchanges

We will gladly exchange eligible items where stock is available.

If the requested replacement is unavailable, we may offer:

  • A refund
  • Store credit
  • An alternative product of similar value

Return Shipping Costs

If the return is due to:

  • A defective product
  • An incorrect item supplied by Prestige Watches SA

We will arrange or cover the reasonable return shipping costs.

If the return is due to:

  • A change of mind
  • Incorrect item ordered
  • Personal preference

The customer will be responsible for the return courier costs.

Consumer Rights

Nothing in this policy limits or excludes your rights under the South African Consumer Protection Act (CPA).

Customers remain entitled to all protections provided under applicable South African consumer legislation.

Contact Us

For returns, refunds, exchanges, or delivery enquiries, please contact our customer support team using the contact details provided on our website.

Please include your order number in all correspondence to help us assist you as quickly as possible.

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